Terms & Conditions

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These Terms & Conditions were last modified on 01.01.2021.

By signing up to the service you agree with the terms & conditions, you agree that you have read and understood the terms & conditions and agree to be legally bound and abide by this Agreement. 

These Terms and conditions apply to your use of the Website of TruleMe and any other services provided by TruleMe, a brand under HookedByNorth Ltd (hereafter “we” or “us” or “TruleMe”).

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We retain the right to make changes to these terms and conditions, and if done so, we will change the date of “ last updated” above this agreement.  By continuing to use the service, you also agree to the updates made.

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1. The Coaching and Related Services

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The information and content that we provide by this service or the coaches of this service does not constitute therapy nor any kind of medical advice. It is not a substitute to therapy or medical advice and should never be considered as such. 

You understand and acknowledge that coaching services and related products we offer, are not the right fit for everyone, or not the right fit for every situation. We do not guarantee any results, and all decisions you take are on your own responsibility.

The Coaches are not employees, agents nor representatives of the service, and are independent providers. 

If you think that the Coaching services that the Coach is providing are not the right fit for your needs, you can change to a different Coach through our customer service, during the 1st month of the use of the service

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2. Health Warning 

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Some of the services of TruleMe offer health, nutritional, wellbeing, and fitness information and content for educational purposes only. 

We are not a healthcare provider and we are not offering medical advice, treatment or diagnosis.

You should not rely on the information provided by us through any online or offline means as a substitute to medical advice, diagnosis or treatment.

We do not guarantee or warrant that the information is accurate, complete or useful, in any services provided by the TruleMe. Any information you receive in any manner through the service, online or offline or through our Coaches is solely to be used at your own risk.

We shall not be held liable for injuries suffered or damages, while practicing the advice given through the service, including advice given by the coach.

Use of the TruleMe services is solely at your own risk. Consult your health care provider before starting any health of well-being program.

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3. Non disclosure of materials

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All the materials provided by the service to the client are proprietary, copyrighted and developed specifically for TruleMe Ltd. Any disclosure to a third party is strictly prohibited and punishable by law. 

You are not allowed to make copies for the purpose of sale, nor put the content to any website or networked computer environment. You are not allowed to modify the content nor distribute it by making copies.You do not own the content, even if it is downloaded to your computer.

All materials, plans, intellectual property, trade secrets and other documents created by TruleMe or related services are confidential information (“Confidential Information”). 

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4. Cancellations and refunds

Once you have purchased the service, the sale is final. We do not offer any cancellation for the coaching or coaching related services, all packages must be paid and consumed in full. The returns are not accepted.

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5. Payments and recurring payments 

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It is possible to pay our packages in multiple monthly installments. If you are paying in multiple installments, we retain the right to move you from the service and any groups and materials, portals, and cancel your access to the service, should the automatic monthly payment decline or if the payment is not paid in time.

For the products that are paid in installments, you authorize TruleMe to automatically charge you for the payment you are due. You are responsible for all charges and fees associated with the use of the service, including the currency fee. 

You agree that by providing us the credit cards or other payment means, you are fully authorized to use them and that any payment related information you have provided and will provide is accurate, current and correct and continue to be so.

You acknowledge and agree that all payments are made in EUR.

If you believe we have charged your credit card wrong, you agree and acknowledge that you have 30 days to give us written notice to our customer service email.

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6. Resolution of disputes

These Terms are governed by the Finnish law and the parties agree to submit to the exclusive jurisdiction of the court of Helsinki.

You acknowledge and agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or our relationship with you, shall be the District Court of Helsinki, Finland.

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7. Non – disparagement 

You agree that in the event of dispute, the only acceptable venue for solving the dispute is the one set forth here above.   

You acknowledge and agree that you will not engage in any communication, publicly or privately or with the third party, designed to disparage the other.

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8. Third – party postings

You agree that we are not liable in any way for any postings by the third party, excluding the content that is developed by us. We are not held liable for any loss, damage, errors as a result of these kinds of postings transmitted through our service.

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9. Soliciting 

You agree that you are not allowed to advertise or solicit any products or services to anyone. 

You are not allowed to approach the coaches working in this service privately, with the purpose to gain direct access to the coach. Neither are you allowed to accept private offers from the coaches that have signed an agreement to be part of the service provided by TruleMe.

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10. Limitations of Liability

IN NO EVENT WILL TRULEME OR ANY OF ITS EMPLOYEES OR COACHES BE LIABLE FOR ANY DIRECT, ACCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES WHATSOEVER.

YOU AGREE THAT THE USE OF SERVICE IS AT YOUR OWN RISK.

YOU AGREE TO RELEASE US AND TO HOLD US HARMLESS FROM ANY KIND AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE, RESULTING FROM THE TRULEME COACHING SERVICES AND/ ANY OR ANY OTHER RELATED SERVICES OFFERED BY TRULEME, INCLUDING ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE,SUGGESTION, INFORMATION, SERVICE OR ANY COACH OR CONTENT.

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11. Acceptable Use 

You agree that you will not use the service for posting, sending or delivering any of the following:

• advertisement or promotion of the goods and services

• harmful content, that is unlawful, invades privacy, abusive, racist, or potentially harmful,  pornographic, indecent or sexually explicit;

• content that infringing third party rights, including intellectual property

• content that you do not have a right to make available under any law

You agree and commit not to use the content delivered to, or access to the service of any other person for any reason.

You agree and confirm that any service you purchase from TruleMe is for your own personal use only and that you are not using the services for or behalf of any other person or organization.

You commit to not violate any applicable law, local, state, national or international, in relation to the use of the services provided by TruleMe.

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12. Indemnification

You agree to defend us, indemnify and hold TruleMe and its coaches, employees and representatives harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys’ fees and expenses) arising out of or relating to any of the following: a) your breach of the Terms of this Agreement; b) non – payment for any of the services offered by TruleMe ; c) your use of the services or the use of the services by a third party accessing your account; d) any infringement of rights of third parties; e) any access to use of this service. This clause shall survive expiration or termination of this Agreement.